On this page:
- Visiting Policy
- Parking
- Flower Deliveries
- Gift Shop
- Internet Access
- Food Options
- Patient Representative
Visiting Policy
Updated June 1, 2023.
To protect the health and safety of our patients, visitors and staff, the following visitation guidelines are in effect:
- Up to two visitors per patient will be permitted to visit at a time;
- Visitors must be age 18 and older;
- Visiting hours are for inpatients only from 9:00 a.m. to 9:00 p.m. daily;
- All visitors must self-screen for symptoms related to COVID-19 or other transmittable illnesses prior to their arrival and must comply with other infection control protocols;
- Emergency Department and surgical patients continue to be permitted one support person accompany them to the hospital with certain limitations;
- Visitation for patients who are positive for COVID-19 and/or under COVID-19 precautions remains limited due to infection control precautions, but can be permitted for exceptions such as end-of-life care or patients with special needs. Virtual visitation continues to be available when in-person visitation cannot be conducted in a safe manner;
- Visitation is restricted for individuals who have been diagnosed with COVID-19 and have not completed the current recommended CDC isolation criteria, have reported exposure to or symptoms consistent with COVID-19 during the prior 10 days, have a temperature equal to or greater than 100.4 degrees Fahrenheit, or are exhibiting symptoms of an illness that could be transferred to patients.
- Exceptions may be made to these guidelines for extenuating circumstances, such end-of-life visits or for patients with special needs (children, disabled individuals, or those with cognitive impairments).
Contacting a Patient in the Hospital
If you need to contact a patient in the hospital and cannot visit, you can be connected to their room phone by calling (716) 297-4800.
Additional Information
Visiting hours and policies are subject to change depending on current public health conditions and regulatory guidance. New York State continues to require masks in hospitals and other healthcare settings.
Please let a member of our care team know if you have any additional questions. These guidelines are in place for everyone’s safety.
We reserve the right to alter them or make exceptions at the discretion of our care team. Visitors who do not comply, will be asked to leave.
Visitors will not be discriminated against on the basis of age, race, color, national origin, religion, sex, gender identity, sexual orientation or disability.
Parking
There is no cost to park at Mount St. Mary's Hospital.
Free valet parking is available Monday - Friday from our Main (South) Lobby from 7 a.m. - 3:30 p.m.
Cars are parked in a designated area adjacent to the hospital. If you cannot retrieve your car until after 3:30 p.m., your keys are left with our security staff. Identification is required.
Flower Deliveries
All local florists deliver to Mount St. Mary's Hospital. If you are ordering flowers for a patient, it is not necessary to include the room number, as the florist will stop at the front desk to confirm the recipient's name and room number before the delivery is made.
Gift Shop
The Mount St. Mary’s gift shop, staffed by St. Francis Guild Auxiliary volunteers, is located in the main lobby.
The shop carries fresh flower arrangements, cards, magazines, toiletries, jewelry, candy, clothing, fashion accessories and other gifts.
Gift Shop Hours:
Monday - Saturday: 10 a.m. - 7 p.m.
Sunday: 12 p.m. - 6 p.m.
Please note that our gift shop hours may vary based on volunteer availability.
Internet Access
Mount St. Mary’s offers free wireless internet access throughout the public areas of the hospital.
Most laptop computers will automatically locate the wireless network.
Wireless access is not protected. To avoid interception by other users, have current antivirus and firewall protection installed on your computer.
Staff members will not provide support for personal computers, nor will they be responsible for any changes made to your computer settings in order to connect to the wireless network.
Hospital patients and families using their own computers must abide by the hospital’s Acceptable Use Policy, Standards of Conduct, and any other applicable policies. These policies are available by calling 298-2146.
Food Options
Cafeteria
The cafeteria, located in the basement (right off the main elevators), is open for the purchase of hot meals.
The cafeteria serves hot meals during the following hours:
Breakfast: 7:30 a.m. - 10:30 a.m.
Lunch: 11:30 a.m. - 2 p.m.
Dinner: Monday - Friday, 5 p.m. - 6:30 p.m.
Fenton’s Cafe
Fenton’s is located in the hospital main lobby and is open daily from 7 a.m. to 6 p.m. and 8 a.m. to 5 p.m. on the weekends.
Vending Machines
Vending machines are located on the ground floor adjacent to the cafeteria.
Patient Representative
If you have any concerns about hospital policies, procedures, or personnel, or if anything occurs during your visit which you would like to share with someone, please ask to see a patient advocate by calling (716) 298-2017.
Patient Experience
For those who would like to discuss concerns about a recent visit and are no longer in the hospital, please call (716) 923-1885.